Answer every inquiry in seconds,
close deals with less effort
Let AI watch every WhatsApp inquiry for you: messages get auto-replied, conversations are translated in real time, product files go out in one click, and Pi / Ci / Pl trade documents generate themselves — all in one desktop app.
WhatsApp AI Customer Service
AI stands guard so no important buyer slips away
AI Auto-Reply
Replies to product questions, prices and FAQs the moment a message lands. Take over manually whenever you want.
Learn more →Real-Time Translation
Customer messages arrive translated, your replies go out in their language. Talk to any small-language market with zero friction.
Learn more →One-Click Knowledge Base
Store catalogs, photos, quotes and FAQs in advance, then send them in one click — images and PDFs included.
Learn more →Chat Style Learning
AI studies your chat history and picks up your tone, so its replies sound like you — customers never notice.
Learn more →Smart Image Matching
Customer sends a product photo — AI recognizes the model against your knowledge base and instantly replies with the right product sheet and similar styles.
Learn more →Service Hours & Takeover
Set when AI handles chats — it keeps answering after hours. Human takeover timing is flexible; you stay in control.
Learn more →Trade Toolbox
More than customer service — a daily workstation for export sellers
Pi / Ci / Pl in One Click
Proforma invoice, commercial invoice and packing list — AI can read the chat and fill them in, then export a PDF to send straight to the customer.
Learn more →Payment Methods Reference
Built-in reference on mainstream cross-border payment platforms, so you always know your options when it's time to collect.
Learn more →Customer Management
Track customers by stage, log follow-ups, set reminders — no more leads slipping through the cracks.
Learn more →Safe & Reliable
Your data stays yours; reliability is our job
Local Encrypted Storage
Knowledge base, customer records and documents are stored encrypted on your own computer, with migration under your control.
Dedicated Update Channel
Updates are pushed through the official channel and installed with one click inside the app — new features reach you first.
Human After-Sales Support
Report issues online and a real person follows up — installation, login and daily use are all covered.
Contact Us
Scan the QR code to add us on WeChat — ask about accounts, pricing or book a product demo
Scan to chat one-on-one on WeChat
Open an account · Get pricing · Book a demo
Frequently Asked Questions
Everything you want to know about Xiaofan
What is Xiaofan?
How do I get it and how much does it cost?
Are my chats and customer data safe?
How is the software updated?
Which systems are supported?
Trade Insights
Practical guides to turn inquiries into orders
How to Set Up WhatsApp Auto Reply: The Right Way to Handle Inquiries
Time zones, response speed and message design — a deep dive into WhatsApp auto-attendant setup and the pitfalls to avoid.
Read more →Choosing a WhatsApp Real-Time Translation Tool: Never Stumble with Non-English Buyers
Four translation approaches compared, plus selection criteria — handle Spanish and Arabic customers with ease.
Read more →The Inquiry Response Guide: Why Speed Wins More Orders
Active hours by market plus a four-beat response rhythm — so night time and holidays stop losing you deals.
Read more →What Are Pi / Ci / Pl? Trade Documents Explained in One Article
Proforma invoice vs commercial invoice vs packing list — one comparison table makes it clear, with a beginner's pitfall guide.
Read more →How to Auto-Translate WhatsApp: 4 Methods Compared
Copy-paste, browser extensions, mobile apps and built-in translation in customer-service software — all four compared, so you know exactly how to translate chats automatically.
Read more →WhatsApp Auto-Reply Templates: Ready-to-Use Scripts for Greetings, Quotes and Follow-Ups
Ten script templates covering first contact, quote follow-up and after-sales — plug them in and never freeze up.
Read more →How to Choose WhatsApp Auto-Reply Software: 6 Hard Standards
AI understanding, live translation, account safety, human takeover — six verifiable standards plus a selection checklist.
Read more →Ready to close deals with less effort?
Scan the QR code to contact us — start AI auto-answering today.