Real-time translation: chat naturally with non-English buyers
A customer writes in Spanish, Arabic or Russian — the translation appears right under the message. You type in your own language, and they receive theirs. Translation lives inside the chat window: no switching apps, no copy-paste, like having an interpreter sitting beside you all day.
What it does for you
Instant translation, even in history
Every incoming message carries its translation underneath. Scroll back through chat history and the translations are right there — no copying messages one by one into a translator.
Your replies go out in their language
Type in your language, hit send — the customer receives their own. You don't need a single word of a foreign language to make buyers feel at home.
100+ languages covered
Spanish, Arabic, Portuguese, Russian, French, Thai… all major markets supported — Middle East, Latin America, Africa, you name it.
Broadcasts get translated too
Knowledge-base files and bulk messages are translated into each customer's language automatically, so every recipient understands every word.
A real scenario
An Arabic OEM inquiry from Dubai
Ahmed messages you in Arabic about MOQ and custom printing. You don't speak a word of Arabic — but the translation shows up in one second, you reply about MOQ and OEM policy in your own language, and he receives it in Arabic.
The whole time you typed your own language and he read his. Both sides walk away thinking "this partner is easy to work with." What closed the deal wasn't your foreign-language skill — it was choosing the right translation tool.
FAQ
- Can translation get key details wrong?
- Model numbers, figures and parameters are worth double-checking against the original — that's sound advice for any translation tool. For critical terms like prices, send a bilingual version at key moments to confirm both ways.
- Is translation automatic, or do I click for it?
- Fully automatic. Incoming messages are translated on arrival; outgoing messages are translated as they send. Zero manual steps.
- Can I see translations for old messages too?
- Yes. Scroll back through history and translations appear instantly under the matching messages — no waiting, no matter how far back you go.