WhatsApp Auto-Reply Templates: Ready-to-Use Scripts for Greetings, Quotes and Follow-Ups
Auto-reply tools solve "when to answer"; scripts solve "what to say". Here are ten WhatsApp templates you can use as-is, covering the full journey from first contact to after-sales. Save them into your knowledge base or auto-reply library, pair them with AI auto-answering, and every inquiry gets a professional response 24/7.
1. First contact (3 templates)
Template 1: Universal opener
For the moment a customer sends their first message.
Hi! Thanks for reaching out. This is Lily from [Company]. May I know which product you're interested in? I'll send you the details right away.
Template 2: The photo-and-price inquiry
Got it! This looks like our model [Model]. Could you let me know the quantity you need? I'll send you the best price accordingly.
Template 3: After-hours auto-attendant
Hello! Thanks for your message. Our team will be back at [Time]. Meanwhile, feel free to check our catalog: [Link]. Talk soon!
2. Quotes and follow-ups (3 templates)
Template 4: After sending a quote
Hi [Name], I've sent you the PI for [Product]. The price is valid for 30 days. Any questions, just let me know here.
Template 5: No reply 3 days after the quote (first follow-up)
Hi [Name], just following up on the quotation. Did you get a chance to review it? Happy to adjust if you have any specific requirements.
Template 6: Still quiet (follow up from a new angle)
Hi [Name], we just finished a similar order for a client in [Country]. If the price or specs need adjusting, I'm here to help.
3. Service and rapport (2 templates)
Template 7: When the customer says "let me think about it"
No rush, [Name]. Take your time. If any questions pop up during your consideration, I'm just one message away.
Template 8: Holiday greetings (stay visible)
Happy [Holiday]! Wishing you and your team all the best. BTW, our new catalog for [Season] is ready — want a copy?
4. After-sales and re-orders (2 templates)
Template 9: Shipping notification
Good news! Your order has been shipped. Tracking number: [No.]. Expected delivery in [X] days. Let me know when it arrives!
Template 10: Re-order invitation
Hi [Name], it's been a while since your last order. We have new arrivals this season — want me to send the updated catalog with re-order prices?
Getting the most out of templates
- Save them to your knowledge base: store scripts as entries and send in one click — no composing from scratch each time;
- Hand them to AI: feed templates and product data to your auto-attendant so after-hours inquiries get instant answers in the same voice;
- Don't blast them: templates are for "receiving" and "following up". Indiscriminate bulk messaging gets you reported — a losing trade;
- Keep it human: always swap in the customer's name and product model. Identical copy-paste replies get spotted instantly.
FAQ
Won't auto-replies feel robotic?
Depends on the tool. Software with chat style learning (like Xiaofan) studies your chat history and replies in your tone — customers can't tell.
Do these templates work for non-English customers?
Yes. With real-time translation, store templates in your language and customers receive theirs — the templates apply just the same.