One-click knowledge base: the full product package in three seconds
Product photos, specifications, quotes and FAQs — saved in your knowledge base ahead of time. When a customer asks about a product on WhatsApp, one search, one click, and the write-up plus all images arrive together. No digging through folders, no dragging photos one at a time.
What it does for you
One file per product
Each product gets one entry: model, material, specs, price, tiered pricing, multiple real photos. Save it once and it's forever at your fingertips — new hires work like veterans.
Standard answers for FAQs
Write standard answers once for high-frequency questions — MOQ, lead time, sample policy, payment terms. Everyone on the team answers with one voice.
Search and it's there
The knowledge base is searchable. When a customer asks about a product, type the model, hit send — three seconds end to end.
Sent in the customer's language
With translation on, knowledge-base content is translated into the customer's language automatically — you store it in your language, they read it in theirs.
A real scenario
The customer wants the full A688 package
Before: dig through folders for product photos → pick the good ones → drag them into the chat one by one → hunt for the spec sheet to copy-paste → notice a missing photo and send it after. Five minutes, with the customer waiting.
Now: open the knowledge base in the chat → search "A688" → click send. PDF spec sheet + all product photos + pricing, delivered together in three seconds — the customer can forward it straight to their own buyers.
FAQ
- Where is the knowledge base stored? Could it get lost?
- Knowledge-base data is encrypted and stored locally on your own computer — no cloud dependency. Software updates never touch your data.
- Can I send photos and PDFs?
- Yes. A product file supports multiple photos; when you send it, the text and all images go together. Documents are supported too.
- Does AI auto-reply use the knowledge base?
- Yes. AI draws on knowledge-base content when replying, so with your FAQs in place most customer questions get accurate answers without human help.