AI Auto-Reply: inquiries get answered even while you sleep
When a buyer messages you on WhatsApp, AI replies automatically: introducing products, quoting prices, answering questions. No more staring at your phone — late-night inquiries, messages while you're driving, holiday questions, all get picked up instantly.
What it does for you
Second-level response
AI replies the instant a message arrives — introduces products, gives price ranges, answers common questions. Response speed is competitiveness. Never make a buyer wait.
Adjustable reply style
Four styles — professional, friendly, concise, humorous — plus a warmth dial, so AI talks the way your team talks.
Knows your business better over time
AI answers from your own knowledge base: models, prices and MOQs come from the data you saved — never made up. Combined with chat style learning, replies sound more and more like you.
Knows when to stay quiet
For scenarios that don't need a reply (pure greetings, small talk with no buying intent), AI stays silent and skips them — it never spams your customers and gets you into trouble.
A real scenario
A Spanish customer at 2 a.m.
Lucia is in Madrid. It's 8 p.m. local time — exactly when she shops for suppliers after work. She sends an inquiry to your WhatsApp.
Without AI: you reply at 10 a.m. the next day. By then Lucia has already finished negotiating with someone else.
With AI: her questions are answered within 10 seconds — price range, stock, catalog, all delivered. When you wake up, the chat holds a clear, well-scoped inquiry, ready for quoting.
FAQ
- Is AI's reply content controllable? Will it talk nonsense?
- Controllable. AI answers based on the materials in your knowledge base (products, prices, FAQs) and never invents what isn't there. For pricing, it can give ranges only, leaving exact quotes to you.
- Can I still reply myself after turning it on?
- Any time. A message you send manually triggers human takeover automatically; AI stays out of the way during takeover. Takeover duration is configurable (2h, 6h, 24h or custom) — AI resumes duty when it ends.
- How do I turn it on?
- One switch inside the app. It genuinely tests the AI service status before enabling — the switch only takes effect when the check passes. Service hours are customizable too: AI works only when you want it to.