Smart image matching: one photo in, exact model found
Export buyers have a habit: no explanation, just a product photo — "this one, what price?". Smart image matching lets AI understand that photo, find the same model in your knowledge base, and reply instantly with files, images and pricing.
What it does for you
Exact match, quote right away
If the photo matches a product in your knowledge base, AI identifies it and sends that product's files, images and price in one step.
Close matches, confirmed with you first
For photos that look similar but aren't identical, AI picks the 1-4 closest styles and asks the customer: "Are you looking for one of these?" — never pushy, never silent.
Unrecognized — hands over gracefully
If the product isn't in your knowledge base, AI doesn't guess. It naturally asks the customer for more info and stops auto-replying, handing the chat to you. Better an honest handover than a wrong quote.
Based on your own product library
Recognition references the products with photos in your knowledge base — up to hundreds of them. Its "field of view" is exactly your product range.
A real scenario
The "here's a photo, what's the price" buyer
Kevin is a German buyer. At a trade fair he photographed a similar product from your competitor — now he's thrown the photo at you asking for a price. Buyers like this don't type; the photo is the whole message.
AI matches it to your A688 and sends pricing and files in seconds. Kevin gets an instant, specific, illustrated answer — while most of your competitors are still saying "Please wait, I'll check and reply you tomorrow."
FAQ
- What if recognition isn't accurate?
- AI grades its own confidence: files go out only on a sure match; near matches ask the customer to confirm from photos; a total miss hands over to a human. It never quotes on a guess.
- Does it work with screenshots or photos with backgrounds?
- Yes. AI reads the product's own features — normal photos, trade-fair shots and screenshots are all within range.
- Does it need extra setup?
- No. As long as your knowledge-base products have photos, smart image matching uses them as its reference library — on the moment you switch it on.